CLEANBODY CARE FAQ

⭐ ABOUT THE CLEANBODY EVALUATION

Why do I have to start with the Cleanbody Evaluation?

Because every case is different. Before recommending a program, we must understand:

​

• Your root causes

• Your condition & severity

• History of flares & treatments

• Nutrition, gut health, and lifestyle patterns

• Whether Complete or Concierge is needed

• Whether Visit-to-Visit care is even medically safe

The Evaluation ensures you receive the right level of support and don’t waste money or time on incorrect care.

What happens during the Evaluation?

We assess symptom patterns, review health history, identify likely root causes, recommend optional labs, and advise which care path is best for you or your child. You will leave with:

​

• A clear understanding of what’s driving symptoms

• Your recommended program

• Optional lab recommendations

• Your next steps for healing

Is the Cleanbody Evaluation refundable? (Money-Back Guarantee)

Yes. If you feel you did not receive value, you may request a full refund within 72 hours of your visit.
After 72 hours, the visit is non-refundable.

Does the cost of the Evaluation apply toward a program?

Yes — the full visit price can be applied to Complete or Concierge when you enroll by the stated deadline.​

​​

​

​

⭐ ABOUT YOUR CLEANBODY TEAM

Click here to learn more about the Cleanbody Team.

Who will I meet with during my Cleanbody Evaluation?

Your Cleanbody Evaluation is performed by a Cleanbody Practitioner trained directly by Dr. Diane Angela Fong, ND. During this visit, your practitioner assesses root causes, reviews your history, and recommends the most appropriate care pathway.

​

What is the difference between Dr. Fong and the Cleanbody Practitioner?

Dr. Fong, provides medical and naturopathic care in eligible states, offers deeper diagnostic insight, and oversees complex cases. The Cleanbody Practitioner delivers functional nutrition and lifestyle-based care, ongoing coaching, weekly reviews, and personalized support using the Cleanbody Method. Both are highly trained in addressing chronic conditions, and all care plans follow the Cleanbody Method framework.

​

Does Dr. Fong still work directly with patients?

Yes. Dr. Fong provides one-on-one care through the Cleanbody Concierge Program and visit-to-visit care when appropriate. She also supervises the Cleanbody Practitioner team, ensuring quality and consistency across all patient care.

​

How is the Cleanbody Practitioner trained?

Our Cleanbody Practitioner is a Certified Nutrition Specialist, and undergoes comprehensive training with Dr. Fong in the Cleanbody Method, which includes root-cause assessment, organ systems mapping, lab interpretation, personalized nutrition, topical guidance, and Cleanbody protocols. Your practitioner collaborates with Dr. Fong on complex cases.

​

Can I work only with Dr. Fong?

Dr. Fong’s schedule is limited. Patients who require or prefer direct care with Dr. Fong may qualify for:

​

• The Cleanbody Concierge Program, or

• Visit-to-visit care, if deemed appropriate after the initial evaluation.

​

Every patient begins with a Cleanbody Evaluation to determine the best-fit level of care.

​

Does Dr. Fong oversee all care plans?

Yes. All Cleanbody care is standardized through Dr. Fong’s protocols, and she supervises the Practitioner team. Complex cases, lab findings, and treatment adjustments are reviewed together.

​​

​

​

⭐ ABOUT THE PROGRAMS

​

How do I choose between Essentials, Complete, and Concierge?

You don’t have to.Your practitioner will recommend the correct level after your Evaluation, based on clinical need and severity.

General guidance:

• Essentials → Mild condition, motivated learners

• Complete → Moderate condition needing structured support

• Concierge → Severe condition, multi-system involvement, mold, or complex cases

Why is there a 4-month minimum for Complete and Concierge?

Because true healing requires:

​

• Weekly tracking

• Protocol sequencing

• Lab review & adjustments

• Gut/skin rebuilding

• Lifestyle implementation

• Time to see the effects of changes

​

Four months allows us to complete the Evaluate → Optimize → Support phases safely and effectively.

Can I upgrade my program later?

Yes. You may upgrade from Essentials → Complete or from Complete → Concierge at any time.
Your plan fee will be prorated.

Can I downgrade my program?

You may downgrade after the initial 4-month minimum, provided your symptoms are stable and your clinician approves it.

⭐ ABOUT VISIT-TO-VISIT CARE

Can I skip the programs and just do Visit-to-Visit Care?

Not usually. Visit-to-Visit is not appropriate for most chronic condition cases because weekly review and protocol adjustments are essential for healing. Visit-to-Visit Care is typically used:

​

• After symptoms stabilize

• After 4+ months of structured care

• When condition is mild or manageable

• As a maintenance phase after a program

• For preventive care

​

Your practitioner will determine if this option is medically appropriate.

Why do I need Essentials to do Visit-to-Visit Care?

Even for mild cases, continued education, journaling, and weekly support calls are essential for monitoring progress.
Essentials provides this foundation. You are only required to stay enrolled in Essentials for the first 4 months of care.
After the initial 4 months, once your symptoms are stable and you no longer need structured oversight, you may continue Visit-to-Visit Care without being enrolled in Essentials.

​​

​

​

⭐ ABOUT VISITS

​

Are visits virtual or in person?

All Cleanbody visits are conducted virtually, allowing children, adults, and families nationwide to receive expert care from home. Virtual care is effective for reviewing symptoms, labs, journals, and healing progress.

​

In-Person Option (Dr. Fong Only):
If needed, Dr. Fong offers in-person visits in Menlo Park, CA for an additional $20 per visit.

These visits may be:

• Requested by the patient, if they prefer to be seen in person

• Recommended by the Cleanbody Practitioner during the Cleanbody Evaluation

• Requested by Dr. Fong when clinically appropriate

In-person availability is limited and offered on a case-by-case basis to ensure the highest quality of care.

​​

​

​

⭐ ABOUT LABS

​

Do I have to do labs?

No. Labs are optional and recommended only when clinically indicated.
We never require testing.

What labs might be recommended?

Based on your Evaluation and symptoms, we may recommend the following labs, including but not limited to:

​

• Comprehensive stool testing

• Heavy metal and toxin testing

• Mold/mycotoxin testing

• Food sensitivity panels

• Nutrient testing

• Organic acids

• Immune or inflammation markers

​

We recommend labs after your Evaluation, only when needed.

How do I pay for labs?

Labs are an additional fee paid directly to the lab. Some offer payment plans.

​

⭐ ABOUT ELIGIBILITY

Eligibility for care depends on your state’s laws. Here’s a simple overview of which services you can access based on where you live.

​

🩺 Cleanbody Concierge Eligibility:

Cleanbody Concierge offers care with Dr. Fong. Dr. Fong can provide different levels of care depending on the state’s ND laws.

1. Eligible (with complete medical care):

   • California, Maine

   • These states license naturopathic doctors and allow medical diagnosis, treatment, labs, and full ND scope. If you live in these states, you are eligible for Cleanbody Essentials, Concierge, and visits with Dr. Fong.​​

2. Eligible (with wellness care):

   • Arkansas, Delaware, Georgia, Guam, Illinois, Indiana, Kentucky, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, South Dakota, Texas, Virginia, West Virginia, Wyoming

   • In these states, ND medical practice is not allowed, but general wellness support is allowed (nutrition guidance, lifestyle support, coaching, supplement education, etc.). 

3. Not Eligible

   1. Alabama, Alaska, Arizona, Colorado, Connecticut, DC, Florida, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Montana, New Hampshire, New Mexico, North Dakota, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Tennessee, Utah, US Virgin Islands, Vermont, Washington, Wisconsin

   2. These states either: expressly prohibit ND practice, recommend against ND care, require ND license that Dr. Fong does not have, or restrict all wellness care by NDs

   3. If you live in one of these states, your options depend on CNS law:​

      • If CNS care is allowed → You can still see our Cleanbody Practitioner (see below)

      • If CNS care is not allowed → You may join Essentials only

​

🥦 Cleanbody Complete Eligibility

Cleanbody Complete offers care with our Cleanbody Practitioner. Our Cleanbody Practitioner is a Certified Nutrition Specialist (CNS), and can provide two types of care depending on your state.

1. Eligible (with medical nutrition therapy):

   • Arizona, California, DC, Georgia, Hawaii, Illinois, Indiana, Maryland, Pennsylvania, Texas, Virginia

   • In these states, the CNS can provide clinical nutrition care and potentially give medical superbills. 

2. Eligible (with nutrition counseling)

   • Alaska, Arkansas, Colorado, Connecticut, Idaho, Kentucky, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Hampshire, New Jersey, New York, Oklahoma, Oregon, South Carolina, Utah, Vermont, West Virginia, Wisconsin, Wyoming

   • These states allow non-MNT nutrition counseling (lifestyle nutrition, diet guidance, condition-focused support). The CNS cannot provide clinical MNT or superbills here. 

3. Not Eligible

   • Alabama, Delaware, Florida, Guam, Iowa, Kansas, Louisiana, Maine, Montana, Nebraska, New Mexico, North Carolina, North Dakota, Ohio, Puerto Rico, Rhode Island, South Dakota, Tennessee, US Virgin Islands, Washington

   • ​These states do not permit nutrition counseling by CNS practitioners.

   • If you live in one of these states, your options depend on ND law:​

     • If ND care is allowed → You can see Dr. Fong (see above)

     • If ND care is not allowed → You may join Essentials only

🌍 Cleanbody Essentials Eligibility

Cleanbody Essentials is not medical care, so it is legally available:

​

• In every U.S. state

• In all U.S. territories

• Internationally

​

This is the ideal option if:

• Your state restricts ND or CNS care

• You want education + community support

• You prefer a self-guided healing approach

​

❓ What If I’m Not Sure?

Your Cleanbody Evaluation will automatically confirm:

​

• Whether you can work with Dr. Fong (medical vs wellness vs restricted)

• Whether you can work with the Cleanbody Practitioner (MNT vs counseling vs restricted)

• Whether Complete, Concierge, or Essentials is right for you

We will always match you to the safest, legal, and most effective care pathway.

⭐ ABOUT INSURANCE & PAYMENT

Do you take insurance?

We provide superbills for PPO, HSA, and FSA plans for those in California, Maine, and some other states. Many families receive partial reimbursement for:

​

• Practitioner visits

• Doctor visits

• Lab review visits

However, we do not bill insurance directly.

Do you offer financing?

Yes. We partner with third-party financing companies for:

​

• Program fees

• Labs

• Supplements

​

Options include low-interest plans and soft credit checks.

Do you offer family discounts?

Yes. We offer discounts when multiple family members under the same roof are receiving care.
Ask us for details.

​

⭐ ABOUT MESSAGING & WEEKLY SUPPORT

Do any of the programs include unlimited messaging?

No. Complete and Concierge include weekly review of your journals and update form with a written summary.
This keeps support structured and prevents messaging overload while still giving high-touch guidance.

How do I get questions answered between visits?

You can submit questions on your Weekly Update Form, which will be addressed:

​

• In your weekly review, and/or

• On the Monday Support Call (included in all programs)

⭐ ABOUT REFUNDS & GUARANTEES

What is your refund policy for programs?

We offer a 30-day refund window, with refund eligibility for services not yet received. This means:

​

• Completed visits = non-refundable

• Weekly review already delivered = non-refundable

• Essentials access already used = non-refundable

• Only the remaining, unused portion of your plan may be refunded

After the first 30 days, no refunds are available.

Why do you only refund unused services?

Because your clinician invests significant time in:

​

• Reviewing your journals

• Creating your plan

• Weekly oversight

• Lab interpretation

• Education and support

Our policy ensures fairness and clarity for all families.

⭐ ABOUT RESULTS

What if I don’t improve?

True healing is a process, not a quick fix. Most patients see improvements when:

​

• They follow the plan

• Labs guide protocols

• Weekly adjustments are implemented

• The full 4-month process is completed

If progress is slower than expected, we will modify your plan, reassess root causes, explore additional triggers, or adjust supplement/topical protocols. Your practitioner or Dr. Fong will always guide the next step.

​

⭐ ABOUT CONTINUING 1:1 CARE

After your first 4 months of care, you (or your child) will be in a more stable phase of healing. At this point, your next steps depend on your progress and your provider’s recommendations. Here’s what typically happens:

​

1. Continue Your 1:1 Program Month-to-Month

If you are in Cleanbody Complete or Concierge and still need ongoing support, labs, adjustments, or accountability, you can continue with Cleanbody Complete ($697 monthly or $1897 Quarterly - Save $194) or Cleanbody Concierge ($1097 monthly or $3097 Quarterly - Save $194). This is common for patients who are:

​

• still experiencing active or cyclical flares

• healing from chronic inflammation or TSW

• supporting gut, liver, or skin repair

• working through more complex root causes

​

You keep all program benefits without the 4-month minimum.

​

2. Transition to Visit-to-Visit Care

Once symptoms are largely stable, many patients move into visit-to-visit care. This is ideal if you:

​

• only need periodic support

• are managing your plan independently

• want flexibility without a monthly commitment

This option typically becomes available after completing the initial 4 months. Follow-up visits with the CB Practitioner are $297 and Dr. Fong's follow-up visits are $377 to $497, depending on complexity. She also offers acute visit care for $137-257 per visit on an as needed basis.

3. Stay in Essentials for Low-Cost Maintenance

Some patients prefer to maintain progress by staying connected through Cleanbody Essentials, which continues to provide:

​

• weekly support calls

• educational modules

• recipes, checklists, and tools

• ongoing structure and accountability

This is the most affordable long-term option, for only $57 per month.

4. Long-Term Health Plan

Many patients complete the 4-month program, stabilize, and return only when they need us — seasonally, annually, or during life transitions. Once your condition is stable and you feel confident managing your routine, we recommend a comprehensive check-up once or twice per year, including:

​

• a full symptom + lifestyle review

• a comprehensive functional lab panel

• updates to supplements, nutrition, and routines

• early detection of new imbalances before symptoms return

This ensures that you maintain a Cleanbody for the long term and prevents flares from resurfacing. This “maintenance phase” is the Cleanbody way: heal → stabilize → optimize → maintain.

​

​

⭐ ABOUT CHILDREN

Do the programs work for babies and kids?

Yes — absolutely. We tailor all plans to age, severity, nutrition needs, and parent capacity.

⭐ ABOUT STARTING CARE

What if I’m not sure which program I need?

You don’t have to choose now. The Cleanbody Evaluation will guide you. Book the Evaluation first — we’ll tell you exactly what’s appropriate.